That’s when my quirky sense of humor pops up. When none came by the end of the day, I got a little frustrated. Now I’d taken the bull by the horns and reached out to appliances customer service, I was eager for a reply. There's just a little bit left - but it's amazingly stubborn. How do I get the tape off the oven rack of my new stove, please? If Twitter’s good enough for celebrities and politicians, it’s good enough for me. The stove manufacturer (who shall remain nameless) has no dedicated chat, but does list a Twitter account. Who else prefers chat as their “Contact Us” method? To me, it has everything: friendliness, immediacy, and the chance to discreetly multitask while awaiting a response. Plus soaking and applying Goo Gone.įinally, inspiration: “I’ll contact the brand’s appliances customer service for help.” (Yes, it’s true my greatest weakness really is working too hard.) More pulling and scraping. I continued to nudge at that tape for weeks. Still, I knew that little scrap of sticky plastic would react to heat by melting and burning. I used just the clean one, but any cook knows what that means – not enough baking surface. Though one spic-and-span rack emerged, a tiny tape fragment still clung to the other. After an on-and-off struggle in my limited spare time, slowly the adhesive yielded. I pulled, I pushed, I scraped (gently didn’t want to damage the metal before it ever even held a pan of brownies). After quite a struggle, I pried those wrappings off. Time to unwrap the oven, which had been bundled up safely against the rigors of transport. I found a great handyman to hook it up and voila! I had a nice, new stainless steel appliance. Ever been frustrated by trying to get information about a new appliance? Read how I made a mighty effort to contact appliances customer service … and got results!Ī few months ago, I purchased a stove that was well reviewed, equipped with the features I wanted, and within budget.
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